Privacy Policy

Effective Date: February 26, 2026

This Privacy Policy describes how Kairos Technologies (operated by James Hsu) collects, uses, and protects personal information in connection with residential IT support services.

1. Who We Are

Kairos Technologies is an independent residential IT support provider based in Calgary, Alberta. Services are provided exclusively to individuals and families.

Privacy-related inquiries may be directed to:
James Hsu
[email protected]
Calgary, Alberta, Canada

2. Information We Collect

When you contact us or request services, we may collect:

  • Your name
  • Email address
  • Phone number
  • Description of your technical issue
  • Device or network details you voluntarily provide

We do not intentionally collect sensitive personal information unless it is necessary to provide the requested service.

We do not collect payment card information through this website.

3. How We Use Information

Personal information is used only to:

  • Respond to inquiries
  • Provide requested IT services
  • Schedule appointments
  • Communicate regarding your service
  • Issue invoices and maintain basic business records

We do not sell, rent, or trade personal information.

4. Contact Form & Communications

Messages submitted through the website contact form are delivered to our business email inbox. These communications may be stored for service documentation and record-keeping purposes.

5. Remote Support Sessions

If you authorize remote support, you consent to temporary access to your device for the purpose of completing the requested work.

You may terminate a remote session at any time. Access is limited to what is reasonably necessary to complete the service.

6. Data Storage & Protection

Information may be stored in secure email systems and basic accounting records. Reasonable administrative and technical safeguards are used to protect information.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

7. Third-Party Infrastructure

This website may be hosted on third-party infrastructure providers. These providers may process technical data such as IP addresses as part of normal website operation.

Personal information is not shared with third parties except as required by law or when necessary to deliver requested services.

8. Retention

Client records are retained only as long as reasonably necessary for service documentation, accounting, and legal compliance.

9. Your Rights

You may request access to your personal information or request corrections by contacting us directly.

10. Changes to This Policy

This Privacy Policy may be updated periodically. Updated versions will be posted on this page with a revised effective date.